Solicitors Regulation Authority: Evaluation of the Transparency Reforms

Following a formal tender process, IRN Research and Spinnaker were selected to deliver an extensive research project assessing the One Year Evaluation of the Transparency Reforms. This detailed and extensive national research project was comprised of desk research, stakeholder interviews, online consumer survey (individual consumers and SME consumers), online legal services provider survey, follow up qualitative interviews culminating in the delivery of a detailed and extensive report published by the SRA in October 2020.

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The Law Society

Practice Note made Perfect – The Law Society

Qualitative research for The Law Society including nationwide focus groups to understand how practice notes support members effectively.

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Old Bailey

‘The Game of Tomes’ – Archbold vs Blackstone’s Criminal Practice

Archbold, the pre-eminent reference work in the criminal courts since 1822, and one of Thomson Reuters’ flagship brands in the legal market, faced significant revenue loss due to the decision of the Ministry of Justice in 2016 that Blackstone’s Criminal Practice, a relatively new entrant to the market (first published by OUP in 1991) would be the preferred text in the criminal courts.

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Bar Standards Board

We conducted research across the bar to understand the perceptions of the ‘new’ CPD scheme to provide insight for the BSB on compliance and effectiveness.

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Precedents: ‘Digital First’

Spinnaker was selected to research a market-leading range of precedents, print and online, to explore how the content is used in day-to-day legal practice and how it needs to be delivered, digitally, to better meet the needs of the profession.

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Online dispute resolution: disrupting the existing legal industry

Thomson Reuters have identified a commercial opportunity to provide an online solution to manage disputes and administer justice (online dispute resolution) and asked Spinnaker to conduct open-ended desk research and conduct qualitative interviews to gauge the opportunity in this emergent market. In an increasingly networked world, online technologies have the power to transform dispute resolution in all walks of life – and they’re already doing so.

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Client: Thomson Reuters

Online dispute resolution: disrupting the existing legal industry


Thomson Reuters have identified a commercial opportunity to provide an online solution to manage disputes and administer justice (online dispute resolution). ODR has huge potential to reduce costs for the courts service, regulators and ombudsmen as well as private mediators and consumer businesses, as well as to improve access to justice and opportunity for redress for consumers.

Spinnaker was asked to research this market further within the UK to gauge the level of demand focusing on the courts service, regulators, ombudsmen, private mediators and corporate businesses.


Spinnaker recruited and conducted 40 semi-structured telephone interviews with ombudsmen, lawyers, mediators, ODR practitioners, members of the judiciary and academics from the UK and Europe. This was supported by desk research and analysis across journals, articles, and interview transcripts including current operators such as Resolver, Modria and Rechtwijzer.

“Jemma helped us overcome the significant challenge of engaging with a new and very emergent market. She provided excellent insight, gave us a greater understanding of needs, value & tech requirements. I would fully recommend Spinnaker for delivering in-depth and high quality market research with a commercial edge”

Joel Black
Strategy, Thomson Reuters UK


Spinnaker delivered a detailed and considered overview including market sizing, the identification of key product components and requirements, potential barriers to success, opportunities and top-level pricing proposals. Part of the final report has been published by Thomson Reuters: ‘The Impact of ODR technology on dispute resolution in the UK’ (Oct 2016), available to download.